Uniresa Privacy Policy
Last Updated: 09th July 2025
1. Introduction
Hello and welcome to Uniresa SARL (we, us, our), a travel services company incorporated in Cameroon with our registered office in Nkoambang, Yaoundé.
Uniresa operates a comprehensive travel services platform that helps users find and book hotels, flights, vehicles, holiday homes, and other travel-related services. We are committed to protecting your privacy and personal data with the highest standards of security and transparency.
We are pleased that you are taking the time to read this privacy policy. This policy is important as it, together with your booking confirmation email and terms of service, sets out the legal framework under which our travel services and other offerings are made available to you through our platforms.
This Privacy Statement is designed to provide clear information about how and what type of personal data we collect and use, when and with whom we share your personal data, what choices you can make about how we collect, use, and share your personal data, and how you can access and update your personal data.
2. Data We Collect
Collection and Use of Your Personal Data
In this section, you will find comprehensive information about the types of personal data that we collect and use, how we collect and use it, the purposes for which we collect and use it, and the lawful basis we rely on to collect and use it.
Lawful Bases for Processing
Whenever we collect or use your personal data, that collection or use must be based on one of the following legal criteria:
Consent means you have given your explicit consent for us to process your personal data for specific purposes, such as sending you marketing communications where consent is required, processing location data for enhanced services, or integrating with your social media accounts.
Legal obligation means we have a legal obligation to collect personal data from you or use it for a specific purpose, such as using your transaction history to complete our financial and tax obligations under Cameroonian law, complying with anti-money laundering requirements, or responding to lawful requests from government authorities.
Performance of a contract means the personal data is necessary to perform a contract with you, such as managing your booking, processing payments, creating an account at your request, facilitating communication with travel service providers, or providing customer support services.
Legitimate interests mean we have a legitimate business interest in processing your personal data, such as preventing fraud, improving our services, conducting analytics, ensuring platform security, or personalizing your experience, provided that our interests do not override your fundamental rights and freedoms.
Categories of Personal Data We Collect and Usage
We collect and use personal data for the following comprehensive purposes:
Platform Usage and Booking Purposes including facilitating your booking requests, verifying your identity for security and fraud prevention purposes, enabling travel insurance processing and claims, booking the requested travel services such as flights, cars, cruises, activities, and hotels, enabling vacation property and alternative accommodation booking, providing comprehensive services related to your bookings and account management.
Communications and Customer Service Purposes including responding to your questions, requests for information, and processing information choices, enabling seamless communication between you and travel suppliers, and contacting you through various channels to provide essential information such as travel booking confirmations and updates, emergency notifications, travel advisories, and policy changes.
Marketing Purposes including contacting you through multiple communication channels for marketing purposes, analyzing information to optimize advertising campaigns, measuring marketing effectiveness, administering promotions, and delivering targeted advertising based on your user profile and behavior patterns.
Security and Compliance Purposes including promoting platform security, verifying customer identity, preventing and investigating fraud, defending against legal claims, managing business risks, and complying with applicable laws including tax obligations, consumer protection regulations, and anti-money laundering requirements.
3. Your Rights and Choices
You have extensive rights and choices with respect to your personal data, as described in detail below:
Account Management and Communication Preferences: If you have an account with us, you may change your communication preferences and account settings by logging into your account and updating the information in your profile settings. You can access, review, amend, request deletion of, or update the accuracy of your personal data at any time.
Marketing and Promotional Communications: If you no longer wish to receive marketing and promotional emails, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email we send. Please note that we may still send you important transactional and account-related messages.
Consent Management: If we are processing your personal data based on your consent, you may withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent.
4. How We Use Your Data
Primary Service Delivery: We use your personal data to provide and manage all aspects of your travel bookings, including processing reservations, coordinating with travel service providers, and managing payment processing.
Communications and Customer Service: We use your information to communicate essential booking confirmations, travel updates, emergency alerts, and policy changes, as well as to conduct customer satisfaction surveys.
Marketing and Personalization: We use your data for delivering targeted promotional offers, seasonal campaigns, destination recommendations based on your travel history and preferences.
Security and Fraud Prevention: We employ your data in comprehensive fraud detection systems, identity verification processes, security monitoring, and risk assessment activities.
Important Note: We do not sell, rent, or otherwise commercialize your personal data to third parties for their independent use. Any sharing of your data is done strictly to facilitate the services you have requested, comply with legal obligations, or protect the security and integrity of our platform.
5. Data Sharing and Third-Party Relationships
Travel Service Providers: We share relevant personal information with hotels, airlines, car rental companies, tour operators, and other travel service providers as necessary to fulfill your bookings and deliver the services you have requested.
Technology and Payment Partners: We work with trusted technology partners who provide essential services including cloud hosting, payment processing, customer service platforms, analytics tools, and security services.
Legal and Regulatory Authorities: We may share personal information with government agencies, law enforcement, regulatory bodies, and other legal authorities when required by law or when necessary to protect our rights, your safety, or the safety of others.
6. Data Transfers and Security
International Data Transfers: As we operate across multiple African countries and work with international partners, your personal data may be transferred to and processed in countries other than your country of residence. We ensure that all international data transfers are protected through appropriate safeguards.
Comprehensive Security Measures: We maintain robust security controls including industry-standard SSL encryption, advanced encryption for stored data, comprehensive access controls, regular security audits, continuous monitoring, and employee training on data protection.
7. Contact Information and Support
Privacy and Data Protection Inquiries
Email: privacy@uniresa.com
Website: https://www.uniresa.com/contact
Address: Uniresa SARL, Nkoambang, Yaoundé, Cameroon
General Customer Support
Email: support@uniresa.com
Data Rights Email: rights@uniresa.com
Business Hours: Monday-Friday, 8:00 AM to 6:00 PM WAT
Emergency Support: Available 24/7 for urgent travel-related issues
Legal and Regulatory Matters
This Privacy Policy is governed by and construed in accordance with the laws of Cameroon. Any disputes arising from or relating to this Privacy Policy or our data practices will be resolved in the competent courts of Cameroon, with jurisdiction specifically in Yaoundé.
This Privacy Policy represents our comprehensive commitment to protecting your privacy and maintaining the trust you place in Uniresa as your travel services partner. We encourage you to review this policy periodically and contact us with any questions or concerns about our privacy practices.