Uniresa Terms and Conditions

Information Accuracy and Professional Standards: We obtain travel service information, pricing data, availability details, property descriptions, and other relevant content from service providers through various channels including direct integrations, global distribution systems, third-party data providers, and manual content collection processes.

Platform Independence and Service Provider Relationships: Our Platform operates as an independent technology service that facilitates connections between travelers and service providers. We are not a recommendation, endorsement, or guarantee of any service provider, their products, services, facilities, vehicles, staff, policies, or business practices.

Account Creation and Management: To access the full functionality of our Platform and complete bookings, you may need to create a user account that requires accurate personal information, contact details, payment information, and preference settings.

Language and Accessibility Options: Our Platform is designed to serve users across Africa diverse linguistic landscape. We provide our services in multiple languages and will display content in what we determine to be the most appropriate language based on your location, device settings, and previous interactions with our Platform.

Age Requirements and Legal Capacity: Unless otherwise indicated for specific services or jurisdictions, you must be at least eighteen years of age and possess the legal capacity to enter into binding contracts under the laws of your jurisdiction to use our Platform and services.

Service Purpose and Authorized Use: We provide our comprehensive travel booking service to help you discover, compare, and book travel services including accommodations, flights, car rentals, tours, activities, vacation properties, travel insurance, and related travel products. Our Platform is designed and provided exclusively for these legitimate travel booking purposes.

Booking on Behalf of Others: If you make bookings on behalf of other individuals, including family members, friends, colleagues, or travel companions, you agree to obtain their express authorization prior to acting on their behalf and making any commitments or financial transactions.

Prohibited Activities and Restrictions: You agree not to engage in any activities that may compromise the integrity, security, or proper functioning of our Platform. Specifically, you agree not to make any false, fraudulent, or speculative bookings for any purpose including but not limited to market research, competitive analysis, or any form of commercial exploitation.

Compliance and Cooperation Requirements: You agree to abide by our core values of integrity, respect, safety, and excellent customer service in all your interactions with our Platform, staff, service providers, and other users.

Ownership and Licensing: Unless otherwise expressly stated, all rights in our Platform including but not limited to technology, software, algorithms, databases, content, text, images, graphics, logos, trademarks, service marks, trade names, design elements, user interface, look and feel, and all other intellectual property are owned exclusively by Uniresa SARL or our licensors.

Content Use Restrictions and Commercial Limitations: You are strictly prohibited from monitoring, copying, scraping, crawling, downloading, reproducing, distributing, transmitting, displaying, performing, or otherwise using any content, information, data, or materials from our Platform for any commercial purpose without the express written permission of Uniresa SARL.

User-Generated Content and Review Standards: When you upload, submit, or post any review, photograph, comment, or other content to our Platform, you confirm that such content meets our comprehensive Content Standards and Guidelines and that it is truthful, accurate, and based on genuine personal experience.

Program Overview and Benefits Structure: Uniresa operates a comprehensive rewards program called Unipoint Royalties designed to recognize and reward user loyalty, engagement, and positive interactions with our Platform and services. This innovative program combines merit-based rewards with random gift distributions to create an engaging and rewarding experience for our valued users across Africa.

Points Earning and Merit-Based Criteria: You earn Unipoint Royalties through multiple channels and activities, with point values determined by the complexity, value, and benefit of each action to our community. Completed bookings earn points based on booking value, destination, service type, and seasonal factors.

Random Gift Distribution and Special Rewards: In addition to merit-based point earning, our Unipoint Royalties program includes random gift distributions designed to surprise and delight users regardless of their activity level or spending patterns.

Booking Submission and Processing: When you submit a booking request through our Platform, you initiate a multi-step process that involves verification of availability, price confirmation, payment processing, and coordination with service providers.

Payment Methods and Processing: We accept a comprehensive range of payment methods designed to accommodate the diverse financial landscape across Africa and international markets. Accepted payment methods include major international credit and debit cards, local banking cards, mobile money services including MTN Mobile Money, Orange Money, and other regional mobile payment platforms.

Booking Modifications and Cancellations: Once a booking is confirmed, any modifications or cancellations are subject to the specific terms and conditions established by the service provider and communicated during the booking process.

Independent Service Provider Structure: Service providers including hotels, airlines, car rental companies, tour operators, vacation property owners, and other travel service businesses are independent third-party entities that operate their own businesses under their own terms, conditions, and policies.

Direct Contractual Relationships: When you complete a booking through our Platform, you enter into a direct contractual relationship with the relevant service provider for the delivery of travel services.

Governing Law: These Terms and all matters arising from or relating to your use of our Platform and services are governed by and construed in accordance with the laws of the Republic of Cameroon, without regard to its conflict of law principles.

Dispute Resolution Process: Before initiating any formal legal proceedings, we strongly encourage you to contact our customer service team to resolve any issues, concerns, or disputes through our comprehensive customer service and dispute resolution procedures.

Jurisdiction: Any legal proceedings, disputes, or claims arising from or relating to these Terms, our Platform, or our services shall be subject to the exclusive jurisdiction of the competent courts of Cameroon, with specific venue in the courts of Yaoundé, Cameroon.

Amendment Procedures: We reserve the right to modify, update, or amend these Terms at any time to reflect changes in our business practices, legal requirements, regulatory compliance, service offerings, technology capabilities, or other operational considerations.

Notification of Changes: All modifications will be communicated to users through appropriate channels including email notifications, platform announcements, or other reasonable means of communication. Continued use of our Platform after such modifications constitutes acceptance of the updated Terms.